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Covid-19 Information for our Customers

FORZA are open and processing all orders. We are dealing with unprecedented demand, so our usual delivery times have been extended. We are doing everything possible to upscale our capacity. This page contains the latest information for our customers.


General Information

 

Can I place orders online?

Yes.


Are you still delivering worldwide?

Yes.


Are delivery times affected?

Yes. We have updated the shipping options in checkout to reflect the current situation.

Mainland UK shipping option below:

  • Express: 1 Working Day (Monday to Friday)
  • [ NB: This can include Saturday Deliveries]

  • Standard: 2-5 Working Days (Monday to Friday)

Please note: Couriers and Postal services are experiencing limited delays due to the current global situation.


Worldwide shipping options below:

  • Express: 1-3 Working Days (Monday to Friday)
  • Standard: 5-10 Working Days (Monday to Friday)


How will I know when my order has been shipped?

You will receive an order confirmation email when your order is placed. Following this you will receive a shipping confirmation. In most cases this shipping email will contain a tracking number. Please allow 24 hours for the tracking to update.


How are FORZA scaling up?

The huge surge in demand is a very significant operational challenge. On a daily basis we upscaling our capacity. Every member of the business is packing orders or helping with customer care. From Sunday 5th April will are starting a night shift, so our warehouse will be packing orders 24hrs a day. We will do whatever it takes to get the job done.


How are we processing orders and enquiries?

To be as fair as possible we are working through orders and enquiries on a first in, first out basis.


How will I know when my order has been shipped?

You will receive a confirmation email when your order is shipped which in most cases this will contain a tracking number. Please allow 24 hours for the tracking to update.


How is this demand affecting FORZA’s stock?

Our stocks are being placed under huge pressure. We have the best supply chain of any similar business so are well placed to deal with this huge demand and 96% of items are in good stock levels. However, it is inevitable some items will run out. We display a clear re-stock date on the product page for any items that are out of stock. You can still order the item and we will ship when it comes back into stock. If a product is out of stock it is likely we will have similar one or a different size available.


Can I add to my order?

If you would like to add to your order – please place a new order for the additional product(s) you require.We are unable to edit existing orders due to resources.


What should I do if I have a problem with my order?

If you have not received your order in the anticipated timeframe –Please email us 

If you have problem with your order after you have received it – Please email us 


Contacting us

Our customer support team is dealing with a huge number of enquiries. They are working from 6am and to Midnight (Monday to Friday) and 9am to 5pm (Saturday and Sunday). Please direct all communication through email as this is the most efficient method for us to handle this volume. There will be times were need to wait for carriers to respond to our queries – in these situations we will update you as soon as we have information.


Is there anything you can do to help us?

You are brilliant. Please just continue to be the wonderful loyal customers you are. We love to serve you and whatever is around the corner you can count on us.


COVID -19 Specific Information

 

Is it possible to reduce contact with the delivery driver?

Yes. Drivers have been advised to reduce contact with customers by placing packages at the customer’s doorstep and stepping back.


Can I collect an order or visit your Wrexham Distribution centre?

Following Boris' address to the nation on the 23rd March – visitors and collections are no longer permitted. You may still order online.


Is it safe to receive orders?

The guidance states the risk of transmission from handling products or packing is low. You can find the latest information on COVID-19 on the information pages of the UK Government  and the World Health Organisation 


Hand Sanitizer

We have made available on our website 1L containers of hand sanitizer. This is produced in Wales and supplied to the Welsh NHS.